BULLET AUTOMOTIVE LIMITED WARRANTY

 

This Limited Warranty does not extend to Commercial or Fleet Customers of Bullet Automotive. Fleet and other limited warranty and terms of use may be found on our Fleet Warranty page at  https://www.Bullet-Automotive.com/fleet-warranty.

Who is covered by this Limited Warranty?

This Limited Warranty, which is provided by Creative Customer Concepts, LLC DBA Bullet Automotive and DBA Bullet Automotive & Diesel (“Bullet Automotive,” “we” or “us”), extends to you as the original purchaser of auto repair or maintenance services (“Vehicle Services”) provided by a Technician employed by Bullet Automotive.

This Limited Warranty does not extend to any person who may purchase your vehicle after the Vehicle Services are performed.

What does this Limited Warranty cover?

Subject to the exclusions, limitations and conditions set forth below, we warrant that the Vehicle Services will be free from defects in:

  • Materials (i.e., that the parts replaced in the performance of the Vehicle Services are not defective and perform as expected under normal usage conditions); and

  • Workmanship (i.e., that the Vehicle Services were performed correctly).

How long will coverage under this Limited Warranty last?

This Limited Warranty lasts for 12 months or 12,000 miles of use, whichever comes first, measured from the date the Vehicle Services are provided and the odometer reading shown on the applicable invoice (the “Warranty Period”). Note that any remedial work performed under this Limited Warranty will not restart the Warranty Period.

Some materials provided by Technicians may carry a separate warranty that extends beyond the Warranty Period (e.g., some vehicle batteries are covered by a manufacturer’s five-year warranty). In those instances, the term of the manufacturer’s warranty will apply to the materials (but workmanship will remain subject to the Warranty Period).

What will we do in the event of a defect in the Vehicle Services during the Warranty Period?

If there is a materials or workmanship defect within the Warranty Period, we will, at our option and at no additional cost to you: (i) engage a Technician without charge to you to perform remedial service work and/or replace defective part(s) installed in connection with the Vehicle Services; or (ii) refund any amount actually paid by you to us for the Vehicle Services. Any discounts or promotions you applied towards payment of the Vehicle Services will not apply as amounts you paid for purposes of any refund under this Limited Warranty. If a refund is to be issued due to defective materials, we require the return of the defective part or parts at issue prior to processing a refund. We will not be responsible for any core fee charges incurred by you associated with returning the defective part or parts to us.

We neither assume nor authorize anyone to assume for us any other obligation or liability in connection with the Vehicle Services.

What is not covered by this Limited Warranty?

This Limited Warranty does not cover:

  • Damage to your vehicle as a result of abnormal use (i.e., use in a commercial venture), misuse, neglect (i.e., not performing maintenance services in accordance with the instructions in the owner’s manual for your vehicle), alteration or tampering, or external causes (i.e., accidents, fire, water and freezing);

  • Vehicle Services for which you have paid the Technician directly, rather than contracting and paying for Vehicle Services through Bullet Automotive;

  • Diagnostic or inspection service including pre-purchase inspection provided through Bullet Automotive;

  • Vehicle Services not scheduled and processed through Bullet Automotive, including any work performed by a Technician originally introduced to you through Bullet Automotive, to the extent such work was not scheduled and completed through Bullet Automotive;

  • Issues unrelated to the Vehicle Services ordered by you (e.g., if you order an alternator replacement because your vehicle was not starting, and the vehicle continues not to start after the alternator is replaced, this Limited Warranty does not cover the fact that the vehicle does not start);

  • Any pre-existing condition with your vehicle that is not known by the Technician prior to starting the Vehicle Services and that is discovered during or after the Vehicle Services are performed (e.g., if you engage the Technician to replace valve cover gaskets, but during the removal of the valve covers, worn plastic hoses break because they are old and brittle; repairing and/or replacing the plastic hoses under that scenario would not be covered by this Limited Warranty);

  • Repairs that you request the Technician perform beyond those included in the Technician’s diagnosis of the problem, and which the Technician performs, even if those additional repairs are required to fix the issue you asked the Technician to diagnose; provided, however, that if you authorize and pay for additional repairs through Bullet Automotive, such additional repairs would be included in the Vehicle Services and covered by this Limited Warranty;

  • Any consequential effects of the Vehicle Services performed, unrelated to any of the parts replaced being defective or any of the repair work being done incorrectly (e.g., if you request a transmission fluid service, but because you have not been replacing the transmission fluid regularly, when the Technician replaces the fluid, with the correct fluid installed properly, your transmission stops shifting properly because it cannot handle the new fluid—this is a “consequential effect” not covered by this Limited Warranty); and

  • Any services that require adjustments of existing parts and not parts replacements.

 

This Limited Warranty is entirely void when:

  • Parts not ordered through/purchased by Bullet Automotive (i.e., customer-supplied parts) are installed by the Technician;

  • Any Vehicle Service request is made by you that deviates from a manufacturer’s recommendation (e.g., conventional oil is requested by you for an oil change but the owner’s manual for your vehicle calls for synthetic oil); or

  • After receiving Vehicle Services, you take your vehicle to a person or facility to diagnose or repair a problem believed to be associated with such Vehicle Services, without giving Bullet Automotive the first opportunity to inspect and remedy the problem (or to explicitly provide consent to an alternative person or facility to do so).

 

Any determination of whether this Limited Warranty does not apply or is otherwise void as to a particular warranty claim shall be made by Bullet Automotive in our sole discretion.

 

You will be charged for one hour of labor fees if a service call is made under this Limited Warranty for an alleged defect determined not to be the result of a defect in materials or workmanship of the Vehicle Services. You must pay for any non-warranty service ordered at the same time as any warranty service.

How do you file a claim under this Limited Warranty?

To file a claim, send an email to admin@Bullet-Automotive.com with the following information:

Name:

Repair Order/Invoice #:

Technician Name:

Date of Appointment:

Repair Service:

Current Mileage:

Nature of problem:

Documentation: Please attach all relevant documentation supporting your claim including photos or video of the problem occurring with your vehicle. Please note, however, that attempting to fix the problem or in any way modifying the work performed by Bullet Automotive will immediately void your Limited Warranty.

Required Photos:

Proof of Purchase

License Plate and VIN

Odometer

Registration

Damaged or defective vehicle area

What is the process for a claim filed under this Limited Warranty?

Once you file a claim with us, we will review your submission to determine preliminary eligibility for coverage of Vehicle Services under this Limited Warranty. If eligible, we will have a Technician inspect the vehicle and evaluate the problem. If the Technician determines that there is a defect in materials or workmanship of the Vehicle Services and we elect to perform remedial service work and/or replace defective part(s) installed (instead of providing a refund), we will create a new appointment to perform such work and/or replace such part(s) at no cost to you.

 

If the Technician determines that the claimed defect is not the result of a defect in materials or workmanship of the Vehicle Services, you will be charged for one hour of labor fees.

What happens if you are outside our service area when you file a claim?

If you file a claim and we determine there is no qualified Technician available to provide service, we will authorize you to take your vehicle to a registered automotive repair shop or dealer service center of our choosing. If the repair shop or service center determines that the claimed defect is a result of a defect in materials or workmanship of the Vehicle Services, we will reimburse you for the cost of the repair up to the amount actually paid by you to us for the Vehicle Services. Any discounts or promotions you applied towards payment of the Vehicle Services will not count as amounts you paid. To receive reimbursement, you must provide Bullet Automotive with the following:

  • A copy of the inspection report and the repair invoice from the registered automotive repair shop or dealer service center of our choosing;

  • The repair shop or dealer service center’s phone number;

  • Return of any parts found to be defective.

 

May you keep any defective parts replaced under this Limited Warranty?

No. All defective parts replaced under this Limited Warranty must be returned to us.